These terms and conditions are the contract between you and LANDLORD BUILDING CERTIFICATES LTD (“us”, “we”, etc).

By visiting or using our website or our services, you agree to be bound by them.

They protect your rights as well as ours.

We are: LANDLORD BUILDING CERTIFICATES LTD, a company registered in UK, registration number 13346929.

Our address is 130 Blenheim road, Harrow, HA27AA.

You are: Anyone who uses our website or our services

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

Attention:

Please read these terms thoroughly before using this website. By using this site, you signify your acceptance of these terms. If you do not agree with these terms and conditions (“terms”), please do not use this website. By clicking the button indicating your agreement to the following terms and by accessing this site, you consent to be bound by the terms and conditions of this agreement.

These are the agreed terms

1. Definitions

“Content”means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations.
“Intellectual Property”means intellectual property owned by us, of every sort, whether or not registered or registrable in any country, including intellectual property of all kinds coming into existence after today; and including, among others, patents, trademarks, unregistered marks, designs, copyrights, software, domain names, discoveries, creations and inventions, together with all rights which are derived from those rights.
“Our Website”means any website or service designed for electronic access by mobile or fixed devices that are owned or operated by us.
“Services”  means the service we provided provide to you.  
“Contract”  refers to any agreement between you and us for the purchase of services, which includes these terms.
“Normal Working Hours”are from 9am to 5:00pm, Monday to Friday and 9:00 to 13:00 on Saturday
“Order”  refers to a request for a service made by you in line with these terms.
“Order Confirmation”  is our written acceptance of your order.
“Working Day”  means any day from Monday to Saturday, excluding bank or other public holidays.

2. Children on Our Website

  1. Whatever the age of consent in your country, we are anxious that they should be protected from unsuitable Content. To protect your children, you should know our policy, which is as follows:
  2. In the children categories, our volunteers have checked both the entries, and, where relevant, the links.
  3. We do not knowingly collect personal information from any person under the age of 16 years.
  4. Any person of any age may freely access any page of Our Website. We do not check identities nor moderate Content.
  5. It is you, not we, who provide access to Our Website for the children in your care. It is for you to check that the Content your children might see is suitable for them.
  6. Where links are concerned, you may like to check the privacy policies of those sites where your children might visit frequently to see how they collect and use information.
  7. Filter software may also be useful to you.
  8. You acknowledge that we are not responsible for Content that anyone has placed on Our Website for the content of site accessible by a link from Our Website.
  9. You now agree to waive any claim you may otherwise have against us on account of age-related suitability of Content and to indemnify us against any claim made by any person on behalf of a child in your care.

3. Orders

  1. The order confirmation will be binding on you unless there is an unintentional discrepancy between the service you ordered and what is detailed in the order confirmation. You should inform us as soon as you notice any such discrepancy
  2. When you place an order, you assure us that: (a) all details you provide for purchasing the services are accurate, and (b) the credit or debit card you use for the purchase is your own, you are authorised to use it, and there are sufficient funds or credit available to cover the cost of the services you order from us.

4. PRICES AND PAYMENTS

  1. Services are invoiced based on the prevailing price at the time of your order and We retain the right to change our prices periodically.
  2. Goods or services will not be provided until full payment is received, unless otherwise agreed upon beforehand.
  3. Payment for services must be made before inspection or service to secure the booking. Otherwise, the booking will be considered “provisional” and can be cancelled or rescheduled until payment confirms the booking slot.

5. Time allocation for jobs

 We provide 4-hour time slots for visits from Monday to Saturday, allocated on a first-come, first-served basis. Your engineer may arrive anytime within this slot. Occasionally, rescheduling may be required due to circumstances beyond our control. In such cases, we will make every effort to reach out to you and arrange a new appointment at a mutually convenient time as promptly as possible.

6. Missed appointments

If you cannot make your scheduled service appointment, please contact us promptly to reschedule at 0207 101 5069. Cancellations made within 24 hours of the appointment will result in an administrative fee of £40 for gas, EPC, PAT testing and Electrical certificates and services.

Call out charge of £40 for gas, EPC, PAT testing and Electrical certificates and services will apply per a property, per engineer, when:

Boiler is not working

The engineer cannot gain access to property

Wrong address was provided for inspection

A child (Under 18) is alone in the property

No gas or electrical supply

No access to the gas meter or gas appliances

No access to the electric fusebox and whole property which there is electrical power to test.

or if the inspection cannot be conducted for reasons unrelated to the engineer’s responsibility.

Please be aware that all terms outlined in this contract also apply to any third party you authorize to be present at a premises on your behalf. For example, if you have a tenant who will be granting us access to the property, the same terms will apply

7. Intellectual Property

You agree that at all times you will:

  1. not do anything which does or might reduce the value of our Intellectual Property or challenge our ownership of it.
  2. notify us of any suspected infringement of the Intellectual Property
  3. so far as concerns our work provided or made accessible by us to you, you will not:
    • copy, or make any change to any part of its code;
    • use it in any way not anticipated by this agreement;
    • give access to it to any other person than you, the licensee in this agreement;
    • not use the Intellectual Property except directly as intended by this agreement or in our interest.
  4. not use the Intellectual Property except directly as intended by this agreement or in our interest.

8. Termination of contract

  1. Landlord Building Certificates Ltd retains the authority to end the project at any time.
  2. Landlord Building Certificates Ltd will not tolerate hostile conduct, including aggression, rudeness, racism, nationalism, sexism, homophobia, or ageism, directed towards its staff or contractors.

9. Your right to cancel

  1. You have the right to cancel your order for any reason up to 24 hours before a scheduled visit by an engineer or assessor to your property.
  2. To cancel services, you should send a written cancellation notice by mail to Customer Services at Landlord Building Certificates Ltd, 130 Blenheim Road, Harrow, HA2 7AA, or by email to [email protected].
  3. Upon cancellation of an order, we will refund the paid amount within 30 days from the cancellation date.

10. Services

  1. When you purchase services from us, we will utilise our expertise to perform the services to a standard comparable to that of a proficient professional. We guarantee our work to be free from defects for 30 days after completion. However, we cannot be held liable for any issues or damage unrelated to the work performed by our service engineers or their contracted representatives.
  2. We bear no responsibility for equipment installed or configured by us if it has been subsequently modified by individuals other than ourselves or our agents. Apart from what is stated here, all other express or implied terms or warranties regarding the services are excluded to the maximum extent permitted by law.
  3. If any faults are discovered before or during the boiler service, the necessary remedial work, repairs, or parts required will be reported to the responsible person. A special discount will be offered if such work is booked concurrently with the service and completed simultaneously. Please note that any maintenance or remedial work is your responsibility and is not included as part of the boiler service. You will be responsible for covering the costs of such work.

11. Force majeure

  1. We will not be held responsible or considered in breach of contract for any delays or failures in fulfilling our obligations regarding the Goods or Services if such delays or failures are due to circumstances beyond our reasonable control or other industrial actions or trade disputes (whether involving our employees or third parties); difficulties in obtaining materials, labour, or machinery; and power failures or machinery breakdowns.
  2. If we are unable to provide the services within a reasonable time due to circumstances beyond our control, we will either agree on a new schedule with you for the service or either party may terminate the Order, in which case we will fully refund any prepayments you have made.

12. Disclaimers and limitation of liability

  1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.
  2. All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
  3. You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.
  4. Our Website contains links to other internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website or from your buying services or goods via such a website.
  5. The Website and our Services are provided “as is”. We make no representation or warranty that Our Website will be:
    • useful to you;
    • of satisfactory quality;
    • fit for a particular purpose;
    • available or accessible, without interruption, or without error.
  6. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
  7. We accept no responsibility for third party advertisements which are posted on Our Website or through the Services;
  8. We shall not be liable to you for any loss or expense which is:
    • indirect or consequential loss; or
    • economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.
  9. This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this clause under the Contracts (Rights of Third Parties) Act as well as to ourselves.

13. Errors

We strive to ensure that all prices and descriptions in our catalogue and on our website are accurate. However, if a clear error or omission occurs, we have the right to cancel the contract, even if we have already accepted your Order and/or received your payment. In such a case, our liability is limited to refunding any money you have paid for the Order. If the error involves the price, you can still purchase the Goods or Services by paying the difference between the incorrect price and the correct price, which we will confirm in writing after discovering the error. A ‘manifest error’ in this context refers to a price error that is more than 10% lower than it should have been.

14. Data protection

  1. We do not store credit card details nor share customer details with any third parties.
  2. Data Protection & Data Security: We handle data in accordance with the Data Protection Act (1998).
  3. Registration and Data Sharing: Our site registration and order form require you to provide contact information (such as name, email, and postal address), unique identifiers (such as username and password), demographic information (such as postcode), and financial information (such as account reference and transaction values). This data is securely stored and used in all our marketing communications and analysis databases.
  4. Landlord Certificates Ltd may share your information with any member of our group, which includes our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
  5. Landlord Certificates Ltd may share your information with selected third parties to inform you about goods or services that may interest you. Please contact us if you wish to opt out of receiving such information.
  6. You agree that we may use the personal information you provide to conduct appropriate anti-fraud checks. Personal information you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
  7. Please note that we may record and monitor inbound and outbound calls and electronic traffic for training purposes.

15 Miscellaneous matters

  1. Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018.
  2. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
  3. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
  4. Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or by e-mail.
    • It shall be deemed to have been delivered:
    • if delivered by hand: on the day of delivery;
    • if sent by post to the correct address: within 72 hours of posting;
    • If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.
  5. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.

 16. Quotations

  1. We offer quotes for all our services and the final agreed-upon quote serves as a written contract outlining the precise work to be carried out.
  2. Any quote or estimate may be subject to adjustment if there are alterations to the scope or nature of the requested work, affecting both labour and materials. However, modifications to the quote will only be made following consultation with the client.
  3. All quotes remain valid for a period of 28 days from the date of issuance.